FAQ
Orders & Shipping
Tracking your HEYDUDE shoes order is fast and easy! Simply click on the link below for up-to-date tracking information on your order.
Orders with standard ground delivery will have a transit time of 2-4 business days. Please allow 2-4 business days for processing.
Orders with expedited shipping delivery, placed by 1:00pm EST, will have a transit time of 3 business days. Please allow 1 business day for processing.
Heydude.com is now shipping to Australia, Canada and Mexico. For more information, please view our International Shipping Page
After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy. If you would like to order additional items, please place a new order in our webshop.
If you received a different item than what was ordered: Please contact customerservice@heydude.com Please be prepared to send photos of the items
If your order value is greater than $40, you automatically get Free Shipping.
Hassle-free shipping protection for your goods in the event a parcel is lost, damaged or stolen in transit.
At the time of ordering, please select the protection plan at checkout.
If you opted into shipping protection you would have received an email from Extend in addition to the order confirmation email at the time of checkout. A claim with Extend can be made here.
If you opted out of shipping protection with Extend and the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but HEYDUDE is not responsible for the shipment becoming lost or stolen.
Returns & Exchanges
All approved online returns, made within 45 days of the original purchase date, will be issued a refund to the original form of payment. For more information please review our Returns Policy.
We accept returns of unworn, unwashed, or defective merchandise within 45 days of the original purchase. For full return policy, please click here.
To initiate a return, please click here.
Yes, you can start your return here and you'll receive a printable prepaid return label.
No, please contact the retailer you purchased your shoes from for any returns or exchanges.
Please visit our return center. You will select 'Returning a Gift' and follow the prompts. You may exchange for a different item, but if requesting a refund, Please note that it will be returned on original payment.
Gift cards are non-transferable and cannot be refunded. Please contact customer service for assistance.
Payments
HEYDUDE shoes accepts payments made with Visa, Mastercard, American Express, and Discover. Additional forms of payment include Amazon Pay, Pay Pal, Apple Pay, Google Pay, Shop Cash and Afterpay.
Afterpay’s Buy Now, Pay Later program will automatically split the purchase amount into 4 payments over 6 weeks, using your credit or debit card. All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method.
HEYDUDE shoes is committed to offering you exclusive offers and promotions, which may change on a daily basis. Due to our constantly changing exclusive offers and promotions, we do not offer post-purchase price adjustments on any items purchased.
Exclusive offers and promotion sale codes are only applicable during the time displayed for the sale. We do not offer rain checks on items that are out of stock during any sale or promotional period.
Yes!
Sales tax will be assessed as required by the state and applied to purchases where applicable by law.
It is the customer's responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HEYDUDE shoes reserves the right to deduct shipping charges from refund.
General
Some of the HEYDUDE Shoes styles may run smaller or larger than others in our collections. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
Currently all HEYDUDE shoes are only offered in full sizes. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
HEYDUDE shoes weight start at only 5oz (150 grams), so about the same as a couple of pairs of socks!
For instructions on cleaning your Canvas shoes, please click here: Canvas Cleaning Guide.
For instructions on cleaning your Suede shoes, please click here: Suede Cleaning Guide.
Yes, HEYDUDE shoes warrants all footwear to be free of defects in material or workmanship for a period of sixty (60) days from the original date of purchase, when purchased from www.heydude.com.
The warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
HEYDUDE shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. By purchasing our products you agree to these terms.
For warranty information please click the link below to see the HEYDUDE shoes Warranty Policy.
Love HEYDUDE shoes? Apply to be a part of our influencer program. Someone will contact you directly to discuss the opportunity if they think you are the right fit. Please email your media kit and social media handles to social@heydude.com
All promotions are subject to terms and conditions and restrictions may apply.
By enrolling in text messages, you agreed to receive recurring automated promotional and personalized marketing text messages from HEYDUDE at the cell number used when signing up. Consent is not a condition of any purchase. At any time, you can reply to any text with HELP for help or STOP to cancel. Message frequency varies. Message and data rates may apply. For more information please visit Term & Conditions and Privacy Policy.
Our official website address in the United States is heydude.com. This was recently updated from heydudeshoesusa.com for ease of use.
Here at HEYDUDE Shoes, we love our environment and believe in doing our part, a large percentage of our packaging is made from cornstarch. Our 100% Cornstarch Polybags are biodegradable and will disintegrate over time. Currently, we are in the process of transitioning into having all our shoes packaged in these Eco-friendly poly bags, which is why some of our shoes do not come in boxes.
Currently, none of our shoes contain vegan materials.